Disclosure Based on the Act on Specified Commercial Transactions
特定商取引法に基づく表記
| Seller 販売事業者 | 錦和株式会社（サービス名: Citadex） |
| Representative 代表責任者 | LIJUN SUN |
| Address 所在地 | Address will be disclosed upon request. ご請求があった場合は、遅滞なく開示いたします。 |
| Phone Number 電話番号 | Phone number will be disclosed upon request. ご請求があった場合は、遅滞なく開示いたします。 |
| Email メールアドレス | support@citadex.io |
| Website URL URL | https://citadex.io |
| Service Description 販売するサービスの内容 | Citadex is an AI Engine Optimization (AEO) SaaS platform that monitors, analyzes, and optimizes brand visibility across AI-powered search engines and large language models (ChatGPT, Claude, Gemini, Perplexity, etc.). |
| Selling Price 販売価格 | Free Plan: $0 (500 credits included once; no top-ups) Pro Plan: $39/month or $33/month billed annually (1,500 credits per month) Business Plan: $139/month or $99/month billed annually (5,000 credits per month) Credit top-ups: from $10, at $0.015 per credit (Pro) or $0.012 per credit (Business) Enterprise Plan: custom quote Prices are shown in USD; for customers in Japan, prices are displayed and charged in Japanese yen (tax included / 税込). The current price is always clearly indicated on the pricing page before purchase. |
| Additional Costs サービス価格以外の必要料金 | No additional fees beyond the subscription price. Internet connection fees and device costs required to use the service are borne by the customer. |
| Payment Method 支払方法 | Credit card (Visa, Mastercard, American Express, JCB, etc.) via Stripe |
| Payment Timing 支払時期 | For monthly plans: charged on the subscription start date and recurring monthly on the same date. For annual plans: charged on the subscription start date and recurring annually on the same date. Credit top-ups: charged at the time of purchase. クレジットの追加購入：購入時にお支払いいただきます。 |
| Service Provision Timing サービスの提供時期 | Service is available immediately after completing the registration and payment process. |
| Free Plan 無料プラン | New accounts are free and include 500 credits once, with no payment method required. Paid plans do not include a free trial. 新規アカウントは無料で、500 クレジットが 1 回付与されます（お支払い方法の登録は不要）。有料プランに無料トライアルはありません。 |
| Cancellation & Refund Policy キャンセル・返金ポリシー | You may cancel your subscription at any time from your account settings. Upon cancellation, you will continue to have access to the service until the end of your current billing period. You can evaluate the service with the free plan's 500 credits before paying. Once a billing period begins, subscriptions are non-refundable; purchased credits are non-refundable once added. Promotional credits (first top-up bonus, invite rewards) have no cash value and are removed if the purchase that earned them is refunded. Please see our Refund Policy for details. |
| Operating Environment 動作環境 | Web-based SaaS application. Compatible with modern browsers (Chrome, Firefox, Safari, Edge). No software installation required. |
| Special Conditions 特別条件 | Please review our Terms of Service and Privacy Policy before subscribing. |