We're Here to Help

💬

Product Support

Questions about features, bugs, or how to get the most out of Citadex.

🧾

Billing & Subscriptions

Invoices, plan changes, cancellations, or refund requests.

🤝

Partnerships & Enterprise

Agency partnerships, enterprise plans, or custom integrations.

How do I cancel my subscription?

You can cancel anytime from your account settings. Your access continues until the end of the current billing period. View Refund Policy →

Can I get a refund?

The 7-day free trial is our evaluation window — cancel before the trial ends to avoid any charge. Once a paid billing period starts, subscriptions are non-refundable, except for duplicate charges or significant service downtime. See the Refund Policy for the full list. View Refund Policy →

Where can I find my invoice or receipt?

Billing receipts are sent automatically to your account email after each charge. Contact us if you need a copy resent.

How long does it take to see results?

Most users see measurable improvement in AI mention rates within 2–4 weeks of implementing our recommendations.

Is my data secure?

All data is encrypted in transit and at rest. We never sell your data to third parties. View Privacy Policy →